Privacy Policy

This privacy policy explains how vectornovaex d.o.o. collects, uses, and protects your personal information when you visit our website or use our services.

Last updated: January 2026

Data Controller Information

The data controller for the processing of your personal data is:

Data We Collect

We collect and process various types of personal data to provide our services effectively. The data we collect includes information you provide directly to us and information we gather automatically when you interact with our website and services.

Information You Provide

  • Contact information (name, email address, phone number)
  • Company or organization details
  • Communication preferences
  • Messages and inquiries sent through our contact forms
  • Newsletter subscription details

Information We Collect Automatically

  • Website usage data and analytics
  • Device and browser information
  • IP address and location data
  • Pages visited and time spent on our website
  • Referral sources and search terms

How We Use Your Information

We use the personal data we collect for legitimate business purposes and to provide you with our services. How we use your information depends on the services you use and your preferences.

Service Provision

  • Responding to your inquiries and providing customer support
  • Delivering our analytics and optimization services
  • Processing and fulfilling service requests
  • Managing client relationships and project communications

Communication and Marketing

  • Sending newsletters and educational content (with your consent)
  • Providing updates about our services and industry insights
  • Following up on inquiries and service proposals
  • Conducting client satisfaction surveys

Website Improvement

  • Analyzing website usage to improve user experience
  • Understanding visitor behavior and preferences
  • Optimizing our content and service offerings
  • Ensuring website security and preventing fraud

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide information or agree to receive communications
  • Contract: When processing is necessary for providing our services
  • Legitimate Interest: For website analytics, security, and business communications
  • Legal Obligation: When required by applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our cookie policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

Service Providers

  • Analytics providers (such as Google Analytics)
  • Email marketing and communication platforms
  • Website hosting and technical service providers
  • Customer relationship management systems

Legal Requirements

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or security threats
  • In connection with business transfers or acquisitions

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Our data retention practices include:

  • Contact Information: Retained while you remain a client or prospect, plus 3 years for business records
  • Website Analytics: Retained for up to 26 months in accordance with Google Analytics standards
  • Marketing Communications: Until you unsubscribe or withdraw consent
  • Legal Records: Retained as required by applicable business and tax laws

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

  • Right to access your personal data
  • Right to receive a copy of your data in a portable format
  • Right to information about how your data is processed

Correction and Deletion

  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your personal data
  • Right to restrict processing in certain circumstances

Consent and Objection

  • Right to withdraw consent for processing based on consent
  • Right to object to processing based on legitimate interests
  • Right to opt out of marketing communications

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure hosting and backup systems

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses approved by the European Commission
  • Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have questions about this privacy policy, wish to exercise your rights, or need to contact us about privacy matters, please reach out to us:

You also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.